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Worst car handover ever
I recently booked a car rental through eDreams.com for a 22-day trip in Ankara, Turkey, and chose AutoUnion based on a seemingly attractive offer on Skyscanner.net. What followed was an absolute nightmare that cost me an additional €220 and a lot of stress. When my family and I arrived at the AutoUnion Ankara office, we were met by a representative named Mr. Mehmet. He immediately insisted that we had "zero insurance" and demanded that I pay an additional €220 for coverage. I showed him my contract from eDreams, which clearly stated that I already had basic insurance coverage. Mr. Mehmet outright refused to even look at my contract because it was in English. This was an absurd and blatant disregard for the terms I had already agreed to! Frustrated, I reached out to eDreams.com customer support and spoke with Mr. Ahmed. While he confirmed that I did indeed have basic insurance, he refused to contact the AutoUnion office to support me. The entire conversation with customer support was a slow, painful experience, with every response taking around 5 minutes. I spent a total of 1.5 hours trying to resolve this with both AutoUnion and eDreams, all while my family, including my two children, ended up falling asleep on the office chairs due to the prolonged ordeal. Mr. Mehmet even suggested I rent a car from another company. This was beyond unreasonable as it was already 12:30 AM, and I had arrived at their office at 11:00 PM! Left with no viable options and my family’s well-being at stake, I was forced to pay the additional €220 just to get the car. Later, when I contacted eDreams to demand a refund, explaining how I was scammed by Mr. Mehmet, I was told that I had purchased an "additional platinum insurance package," which is entirely false! I was coerced into paying for something I did not need or want. To anyone considering renting from AutoUnion at their Ankara location or using eDreams.com, DON’T! Mr. Mehmet at AutoUnion is a scammer who will try to extort money from you under false pretenses. As for eDreams.com, their customer service is utterly useless in moments of crisis and will not lift a finger to help you when things go wrong. Do yourself a favor – save your money, time, and sanity by avoiding these scammers at all costs!