Royal Brunei Airlines
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Horrendous response to complaint
Appalled at the complete lack of customer service following a complaint. Prior to my 21 hour flight I purchased a better seat for £120 - only to then have a broken seat on the second 14.5 hour leg of the journey: resulting in being more uncomfortable than anyone else. I’ve reasonably requested the refund of the extra £120 I paid but all I’ve received is a meek apology.