AF
Affinity Water
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Charging to see old water bills
Asked affinity water if they would be able to send pdfs of a couple of previous water bills, as I wanted to compare my water usage. You can see c.6 old statements online however, as I had I water leak previous bill, the available online statements were resolving that issue.I explained this in my email. Affinity sent me an email with snippets of how to access the statements that don't show what I need and then of an excel spreadsheet of old meter readings. They then said they couldn't send old bills unless I paid an £8 charge. Utter nonsense. I took longer to write the email back than it would have done to send the water bills I asked for.