Rase Veterinary Centre
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EMERGENCY SURGERY LEFT FOR 20 HOURS!!
We are registered with Aldervale Vets at Sutton on Sea. We have no problem with them at all. Polite and helpful and caring. But the problem arose because our dog Pear was scanned at Aldervale and a closed pyometra was diagnosed. We had suspected this. A closed pyometra is an emergency and a life threatening condition which can result in death with 24 to 48 hrs. Aldervale transferred our dig to Rase Vets at Market Rasen for emergency surgery. Our dog is still at Rase Vets as I write this and has been there since early Saturday evening on the 10th August!! Communication with Rase does not exist. From our dog arriving there we telephoned 12 times throughout the night trying to find out what was happened. Each time we were told someone would get back to us but we never received a call. We were told about 10.30pm on Saturday by the receptionist that they were busy and it would probably be around 3am before she was dealt with. Remember she was admitted for emergency surgery. We heard nothing further. No call after 3am so around 6am we rang and this time spoke to a vet who said she had still not had surgery and that the day staff would deal with her after 9am. She had been on fluids to try to make her kidney and liver functions better. NB both these functions are compromised by the very presence of pyometra which is why immediate surgery is required!! Needless to say no-one contacted us after 9am so we rang yet again. This time we were told they were taking her off fluids at 2pm and would do a quick blood test to check kidney and liver levels. Guess what!!! We left it until 3pm before we rang yet again. This time we were told they were going to operate now (3pm). They would ring. Yes, you're right, no call. So we rang. We asked why she had been left for 20 hours (TWENTY HOURS) without the emergency op. We did not receive an acceptable answer. They said the operation was a little more complicated as they had problems getting the sutures to hold because the uterus was thin, I challenged them and said if they had carried out the EMERGENCY surgery immediately twenty hours before the uterus might not have deteriorated! They would scan her first thing in the morning (Monday 14th) to make sure no internal bleeding overnight. No call as usual , so we rang but no call back. 10.30am Monday we rang and the receptionist said she was just having the scan. Finally we received a call saying all OK. No internal bleeding and ready for discharge. We are no waiting (again) to hear when their driver will be taking her back to our vets, Aldervale, in Sutton on sea. We have never in all the years of having Dachshunds been so distressed by the actions of a vet but Rase vets at Market Rasen need to be investigated on many levels. We intend to take the matter further once we have our dog safely back with us.