iSalon Software
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A customer for 18 years!
A customer for 18 years! Where shall I start with I-salon, or integrity software! We took them on in 2002 when they were a small caring company, and over the years they have grown and become bigger, great. However, they don’t tend to grow with their customers. They are designed for a large salon or group. Functionality and cost wise! In 2015/16 I realised I needed to change provider, and started to discuss this with I-salon. They wanted to keep me as a customer and helped by reducing the ever increasing year on year monthly costs. In the end, I just needed away from such an expensive monthly amount. My businesses was changing and needed to make things smaller. They were helpful and allowed me to stop paying and re start later on, which was fair, but all a long I wanted away from them which I have email trails to say so. Their service is sloppy, machine like, impersonal, unlike how they sued to be before being taken over! Long story short, lockdown came and during that period I continued to have talks with them , explaining I didn’t want a new contract and I wasn’t prepared to continue, but they said I had to pay full price during that time, despite no income! So with all this, my apparent contract just rolls on unless stated, but when the due date came along, It slipped their mind and just rolled over, getting me so they thought for another year, I have the email threads. Took my eye of the ball, as my mum died! And with the start up of covid lockdown and everything I was distracted. 18 years Ive been a customer. I spoke to the MD Micheal, and explained I had to stop, and I couldn’t go on, things were changing and under the present circumstances, I needed to change. He was not sympathetic, just said ‘well finance will come after you’. That after 18 years! Longer than he had been with them! After our verbal chat, I paid for 3 more months and them stopped DD. Now they are coming after me with threatening emails from finance, debt recovery potential threats and cheeky emails from account manager. I feel sick, disappointed, run over by the terms with no sympathy or care for you, Be careful with them. NB