Southwest Airlines
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southwest has poor customer service
My daughter-in-law was planning to bring my grandson to me for a visit last year. I have not met him because of medical issues and flying. The baby got sick, so the flight was canceled. A year later they are charging 100$ to move the ticket into a voucher we wanted to use right away. I get the punishment fee, but they repeated several times “if it doesn’t show up in the mail, wait 20 days and call again, and we investigate, and then send it by email. Why the ?#*@ can’t they send it by email now! It was paid for, they collected interest for a year, plus 100$ fee. Sick system. Won’t use this airline. Customer Service should be important!