Hotel Chocolat
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Very disappointed customer
Eventually managed to place an order. The app is useless! Long story short... it took two payments! When I phoned they tried to say it was the banks fault! This doesn't happen with anyone else. I reinstalled the app and stated again later. The same thing happened. I then rang to put the order through. I explained my difficulty and was given free next day delivery. Great thank you. BUT it didn't arrive the next day and who I was delivering to went on holiday. The delivery the said it was left in porch on a very hot day and would have sat there for a week as it wasn't delivered delivered on time! Fortunately I could phone their son to go over and put in their fridge. I think this may be the last time I use Hotel Chocolat as a postal gift!