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Pessimi, pessimi, pessimi!!

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Good tablet, terrible support as always

I am writing to formally express my deep disappointment and frustration with how my recent return request was handled regarding my purchase of a Galaxy Tab S10+, Order Number: SA131454424, purchased on May 11, 2025. I contacted Samsung Support via live chat on or around June 3rd, just outside the 14-day return window. I explained that due to unexpected medical expenses, I could no longer justify the cost of the tablet and requested an exception to the return policy. The support agent assured me that an exception request had been submitted on my behalf and that I would receive an email update within 24 to 48 business hours. This was nearly 10 days ago, and I followed up multiple times, each time receiving reassurances that my case was being handled. Today, I received an email stating that my return request has been denied because the return window had expired—exactly what I was told Samsung would help me with under exception handling. This experience has been both disheartening and unacceptable. I relied on Samsung’s word that my situation was being addressed and that a resolution would be provided. Instead, it feels like I was intentionally stalled until the issue could be dismissed outright. This is not the level of professionalism or empathy I expect from a global brand. I am requesting a full refund and the return of my trade-in device. I am not asking for anything unreasonable—only that Samsung honors the exception path I was promised. I hope Samsung will take responsibility for how this was handled and make it right. I look forward to a prompt and fair resolution.

Scam scam scam