Affinity Water
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Terrible communication and customer care
Received a water bill of over £640. Considering I live on my own in a 1 bedroom flat, this is utterly ridiculous. I applied via Affinity Water's website for a water meter on the 21st February. I was advised I would get confirmation of my appointment. It never came. I spoke to an advisor on live chat, and I was told I WOULD receive confirmation of the appointment in due course. It never came. I then sent an email explaining that I've never received confirmation of any water meter appointment and when to expect my appointment. No reply came. Until today. And that was to say that an engineer had attempted to visit my property to install the water meter, and could not access the property. Well of course not! I didn't know I had an appointment, because no appointment was ever confirmed! Speaking to customer services via phone today, I now have to wait FOUR MONTHS until August for my replacement appointment, which is bitterly disappointing, when I am desperately trying to get more representative bills for my usage. Furthermore, my phone number and email were checked, and I was told I would receive confirmation of my appointment. Guess what? No confirmation has come! This is absolutely painful.