Affinity Water
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Theft and fraud affinity water
Absolutely disgusting company Now gonna have to take legal proceedings against affinity water for theft and fraud My story started afew years back and I have been trying to sort it ever since being promised the earth and getting nothing my direct debit was £8 a month for years then I get a bill for almost £400 contacted affinity water they told me now I have phone affinity water my huge bill will be put on hold while affinity water sends out a technician to find out the problem the technician told me he couldn’t find a problem and was just something that happens and told I wouldn’t have to pay the £400 bill Great so I thought afew months later my direct debit doubled, I thought it was the cost of living going up as it was around that time which made my bill go up  So didn’t contact affinity water Then again my direct debit went up again to over £20 a month again I thought it was cost of living again so didn’t contact affinity water Guess what yes you’re correct I got another letter saying my direct debit is now £35 This time I contacted affinity water to find out what’s going on and unbelievable what I was told the reason my direct debit have gone up so high is because affinity watch is charging me that £400 bill they couldn’t find the problem with I told them that’s not going happen I haven’t used that amount of water and insisted a technician come back out and check my meter witch they did guess what I was told yes mr Collins your meter is faulty and we need to change your meter as it’s been faulty for years Great I won’t have to keep paying this £400 bill each month I am on disability benefits so this is a lot of money for me  But affinity water is still making me pay £400 for a month instead of my regular £8 Please read this part carefully When I phoned affinity water a good few months back I was told my Water meter was faulty and affinity water had changed my faulty water meter and I will be getting a new updated water bill in November with my new rates I was told by affinity water more than 3 times on 3 different occasions that my faulty water meter has been replaced luckily I also record my phone calls I went on holiday in July for 4 weeks and when I got home I had no water so phoned affinity to tell them I have no water I told them I bet the technician forgot to put the water back on when he changed the meter please bear in mind I haven’t been at my flat for 6 weeks now so they sent out 2 technician straight away he put my water on from the meter outside when the technician come up to my flat he said your water is now on I said to him did the technician forgot to turn it back on when he changed my meter luckily for me my flat is covered with Cctv The technician told me and I have it all recorded he forgot to turn it back on But my meter hadn’t been changed I’m still on the faulty meter so I’ve been talking to affinity water for ages and I have over 3 different separate phone recordings of affinity water lying to me that they have changed my fault meter I was so angry I had contacted a legal team I told affinity I am going to press charges for theft and Fraud But later that day I was contacted by affinity water and was told everything is being sorted I signed the leakage form they sent me to cancel my high fraudulent bill but was told they haven’t received it so spent almost 3 hours last week trying to get a new leakage form sent out finally they agreed to send it out again still not received it But instead today got a letter saying I still owe £153.97 and it needs to be paid straight away So now left with no choice but to take affinity water to court for theft and Fraud I’m just so happy I have over 3 different phone calls recorded saying my fault water meter had been changed and Cctv of affinity technicians actually saying to me on the CCTV no whoever’s told you your meter was changed was lying to me I do have alot more to say but for legal reason I can’t but I will update you as and when possible J Collins Welwyn Garden City