Jaimie

Dec 5, 2023

Poor service from start to finish

Poor service from the start of our tenancy. Issues that were raised prior to us moving in had not been addressed and we had to chase on several occasions for the problems to be rectified. We had issues with damp and mould in the kitchen and bathroom and nothing was done to rectify the problem, and we were told on one occasion that it was for us to deal with. We have a 4 year old and newborn and considering the health implications of mould spores this was totally unacceptable! When vacating the property we requested the original paint to make good the walls, only to be given the incorrect paint and then told that the redecoration costs would be taken from our deposit. General wear and tear is part of any tenancy but for some reason they do not seem to take this into consideration. Overall a very poor service and would not recommend this company as a tenant.