Orlando Rent a Car
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The worst car rental company ever
The worst car rental company ever. On the pick up nobody from the office is checking with You the damages and condition of the car. Went to the office to claim the damages but nobody from the office bother to leave the chair from behind the desk and said ,,they know about damages, everything is records of the car''. Luckily I made the pictures of every scratch, damage trunk ropes, etc, On the return I did not receive any confirmation of returning the car even if I had insist for one. The deposit for the car €630 was booked from my account on the day of returning the car!? Orlando made a claim that I have damage the car with exactly the same damages/scratches which were on the car on the pick up. Several trials of contacting office in Fuerteventura failed, no response to email, no English speaker in the office. Luckily I had additional insurance. Long story short, took me 3 months to get the final protocol from Orlando so I could claim deposit back from insurance. Worst car rental ever. Its worth to pay more and avoid troubles and enjoy the holidays.