Eduardo

Very helpful telephone adviser

Very helpful telephone adviser

Excellent service & swift delivery

Love them and their easy process in…

Extremely Frustrating Customer Support…

Extremely Frustrating Customer Support Experience I’ve been a DJI customer for over three years and have always taken great care of my equipment. I currently own the DJI Mini 3 Pro with an active DJI Care Refresh plan, which I paid for to ensure peace of mind. Unfortunately, my recent experience has been anything but peaceful. After sending in my drone for a second replacement (due to overheating and other technical issues), DJI is now asking me to provide proof of purchase, the product name, the serial number, and even the shipping receipt — all of which had already been provided through their own chat support at the time of dispatch. Even worse, the previous unit had already been replaced by DJI themselves, and they issued new serial numbers for the drone, controller, and batteries. So why am I being asked to prove I own something they themselves replaced? It's been over a week since I sent the drone in, and I still haven’t received any confirmation of delivery or progress. I’ve had to resend documents that DJI should already have in their own system. This back-and-forth shows a clear lack of coordination between departments, and it feels like the burden of proof is unfairly placed on the customer — even when the process was initiated by DJI support themselves. I’m genuinely disappointed. I expected better from a company of this size and reputation. If you're thinking about paying for DJI Care, think twice — it's not the smooth, worry-free process they advertise.