Towergate Insurance
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Avoid this incompetent broker.
I recently renewed my car insurance with Towergate. They asked if I'd had an accident in the last 12 months. I had, I'd claimed through them, they dealt with it, they asked if there were any others, there weren't. They told me my last insurer refused to quote ( this turned out not to be true) but they found another insurer for the same cover and price. I paid almost £500. 3 weeks into the cover Towergate emailed me asking for another £350 as I hadn't declared my recent accident. I rang and explained I had declared it and suggested they listen to their recording. A week later they again emailed demanding the £350 or my cover would lapse. I rang them, I spoke to Stephanie. I asked for their findings on the recordings. She said they hadn't listened to them but took my word I had declared the accident and that I had to pay the additional £350. After some discussion she agreed to try to get the price down to £100 and would get back to me in a day or so. After several days I rang her. She couldn't get the price down so I would have to pay or cancel. I chose to cancel and got full cover elsewhere for less than a total of £350. When I rang regarding my refund Towergate wanted to charge me their fees for setting up my insurance. I argued this but still lost £75 for 4 weeks cover. Stephanie told me the refund would take 5 weeks (ridiculous). So 5 weeks later I chased them, Stephanie said it would be in my account in 3 to 4 days. Now, a week later and no refund I tried to get Stephanie on the phone. Cheryl said she was on a call but would have her call me back. A few hours later I called and Claire said she was on a call but would have her call me back, I asked if there was anyone higher up to speak to but was told there isn't anyone. Strange really because I remember Stephanie once saying she would speak to a manager regarding my insurance. A couple of hours later with no call back I spoke to Elaine who told me Stephanie was on a call but she had interrupted her ask if she could call me back. I told Elaine about Stephanie once referring to her manager and asked for their name. Elaine said she didn't know it, I found this incredible. I asked if she seriously didn't know the name of her managers boss? She hung up on me. How unprofessional of Elaine, though I suspect there was a lot of covering up for mistakes made. I still don't have my refund, I don't think after all their incompetent fooling around they should be holding back a single penny of my money, more like they owe me interest with an apology. Don't deal with this company, they don't deserve your business and they tell lies to cover their incompetent mistakes.