ACIS Educational Tours
Read all reviews for ACIS Educational Tours →
Did Not Honor Original Cancellation Policy
My daughter and I, like many others, had our trips cancelled due to the travel restrictions imposed in March. ACIS policy states that "if a trip is cancelled by ACIS, a full refund will be made within 45 days," however, new language written by ACIS implies that the decision to cancel was made by participants. Like many others, my daughter will not be attending her current school next year and has no use for a voucher which is the only way for us to avoid a $2,000 loss (which is approximately 25% of what we paid ACIS). I understand that our trip was months in the planning and that some of those costs may be difficult to recoup, however, it seems that handling the bulk of them (flights, hotels, buses, dining, museum tickets) should be relatively straight forward. While we would love not to lose so much money, my first request would simply be for more transparency regarding those irrecoverable costs. They have surely been documented so we only ask that they share the information. I know that this is a difficult time for ACIS and its employees but it is also a difficult time for many of these families.