Hainan Airlines
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Flight cancellations – urgent assistance needed for June–July 2025 Milan–Osaka family trip NO RESPONSE FROM HAINAN AIRLINES YET
My name is Raquel Rosillo Cepeda, and I am writing on behalf of a group of eight passengers who booked round-trip flights with Hainan Airlines from Milan to Osaka, scheduled for late June to mid-July 2025. The tickets were purchased in March 2025. A week ago, we were informed that two of our flights were cancelled. This has caused significant disruption, as most of our accommodation and internal travel arrangements in Japan are already booked and non-refundable. Since then, we have made multiple attempts to contact Hainan Airlines via email, online chat, and the customer service hotline, but have received no response. We are traveling as a large family, and this lack of communication has caused us considerable stress. We urgently request a prompt resolution—either the possibility to rebook the affected flights or to receive a full refund so we can make alternative arrangements. We sincerely hope Hainan Airlines will address this issue as soon as possible.