EvanL

Apr 21, 2024

Great experience with Sunrise Medical at Naidex

I’ve had my first electric wheelchair, a Quickie Q300 M Mini from my local WCS for nearly 3 years, although I’ve never been happy with the power leg raise that I paid extra for thinking it would help with my leg swelling. Having this wheelchair has been life changing but I’ve never understood why the footplates moved upwards towards my knees when raising the legs, which crushes my legs, especially my knees, causing immense pain. I queried this with WCS as anatomically that doesn’t seem right but they just said manufacturers have never quite got the power leg raise action right and didn’t offer to investigate further. The test wheelchair I tried before settling on the Q300 M Mini had the standard footrests so I just accepted I wouldn’t be able to use this feature as hoped. I went to Naidex for the first time last month and my first stop was the Sunrise Medical stand. I met a very nice representative and during our conversation I mentioned that this element hadn’t met my expectations despite loving everything else about the wheelchair. He immediately plugged his laptop into my wheelchair only to discover that the footplate extension functionality wasn’t even switched on, hence why my legs got crushed. In less than 5 minutes it was sorted and I was elated and grateful beyond words! He couldn’t have been more helpful! I feel like I have a new wheelchair all this time after getting it! Anyway, I wanted to say a big thank you and from my perspective, I had a very positive experience with Sunrise Medical.