Apex Hotels
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Absolute Disapointment
Stayed at Apex Edinburgh Castle View Hotel. I visited Edinburgh for a few days, to explore and enjoy the beauty of the city and unfortunately decided to stay at this establishment called Apex. I loved the city, but the hotel was a complete disappointment, the old and poorly managed with very poor customer service. --- The hotel advertises some of the facilities as a part of the hotel package when in reality the facilities are closed. After questioning why the reception staff blames the booking. com for not updating the information. --- About the customer service, employees do not know basic information about the hotel, therefore failing to provide any assistance when required. Rude and careless, extremely unhelpful. Instead of helping its guests, they blame someone else, very poor. --- About the hotel, the hotel is poorly managed, the facilities are old and worn. . I have never in my life slept on an older and cheaper mattress in my life, sleeping on the floor would feel nicer. . The chair in our room was broken and it was not possible to adjust the height, instead every time someone sits on the chair the height of the chair would go all the way down. . The desk which TV was placed on is damaged, had some stickers on. . Walls marked. .Some white stains to the carpet look like discoloured by some chemical or something + coffee/bloodstains, not entirely sure what is it. . Poorly cleaner, dust everywhere, and limescale in the shower. .Water in the swimming pool was really dirty. .Hair drier melted and stop working when it is overheated. It is my personal experience and opinion about this hotel, hope someone had better and a small notice, there are few people working there that do provide good customer service, like 2 do not recall their names. thanks