Home Telecom
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So after being held Captive by KCOM for…
So after being held Captive by KCOM for so many years the market opened up when another network installed their own fibre lines in and around Hull East Yorkshire. This opened the market to many providers and after the initial rush died down I started looking at an alternative. Home Telecom came out on both price, and perhaps as important - customer support feedback. Nothing worse than waiting half an hour on the phone, only to play handler ping-pong! In all my dealings all my call handlers have been both prompt, and knowledeable, and with one minor exception (my fault not theirs) all my issues have been resolved. Then of course there's the online chat availabilty. This has been exceptional, faster than a gazelle been chased by a hugry pride of lions. My last interaction (Scott Jordan) had me sorted and ticket raised for further investigation in record time. So, did I make the right choice ? Two months down the line (pun not intended) I believe I have. No more lagging watching my fave videos or providor "choking" at peak times.