Condominium Rentals Hawaii
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Had to wait until exactly 3 PM to…
Had to wait until exactly 3 PM to check-in, as the condo was "Still being cleaned". Received condo code at 3 pm, walked over to condo and could not get in. The door code worked, however the front door on the condo had a locked deadbolt on it. Told staff at front desk and was told "There are no deadbolt locks on the doors as we don't have keys for it". After a 15 minute discussion, a person from the front office went over to the condo, to verify what I was saying. The front desk person then called the rental agent, explained the problem to the rental agent, hung up the phone an told me the rental agent "Couldn't care less about this problem". I then had to demand a different condo, before another phone call was made to the rental agent. I then talked to the rental agent by phone and again had to demand a different unit. The rental agent stated that "Building maintenance could not understand what the problem with the front door was". Based on the comments from the front desk employee who did try to help, I feel we were lied to about having to wait for the cleaning staff to clean the condo. I also believe they expected us to wait outside the condo unit in 90+ degree heat and humidity until it was convenient for them to come remedy the front door. This is totally unacceptable. How can the cleaning staff get past the locked deadbolt and into the condo without a key? How difficult is it for the maintenance person to understand that a locked deadbolt requires a key to open? I will never use Condominium Rentals Hawaii again. I will go directly through the individual condo owners using VRBO.