QS Supplies
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Misleading stock on website, delayed orders.
Nothing ever seems to be in stock, even though it states it on the website as available. It's not the first time I've ordered and had an email stating something is on a 4-5 week lead time, when other UK stockists have it available. When you suggest alternatives (which are also available on the website), they turn out to be special order, non-refundable etc. QS always seem to be £5 cheaper than elsewhere. There's a reason for this - customers service is sporadic and utterly incompetent. I complained about a delayed order yesterday and asked for a full refund. Today I've got a notification that my order shipped. I still have no idea if it is a complete or part order. My advice - pay the extra £5 and go to Victorian Plumbing or Screwfix etc. Don't be disappointed. The more I look at this company, the more like a scam it seems. Look at the 1-star reviews, I won't be ordering from them again.