Fine Art America
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Horrible Customer Service
Very disappointed in the customer service. It is very obvious that they employ AI to respond to inquiries because the answers I received were approximate. I ordered from a European artist who uses this website to sell his prints. On his website, the dimensions are in cm, so I ordered in cm and had a frame made in cm. The order got transferred to Fine Art and when I got the invoice from Fine Art, it was in inches, which is slightly bigger than the frame I ordered in cm. They also said the print would ship 2 working days after order was placed. It took more than a week and that was too late because the print was intended as a gift. I tried to cancel and they said they would get back with me but they never did. When I finally did get in touch with them again, the order had already shipped but I had received no tracking number. It was up to me to ask them for the tracking number whereas they were supposed to send it to me automatically when the order shipped. I have high doubts about the seriousness of this website. I will have to return the print and am hoping for a full refund.