Kian Kwa

Oct 12, 2021

Above and beyond the call of duty

I have had a problematic house sale taken 7 months to complete despite it is a simple no chain sale. This is definitely no fault of Franklyn James. Instead they have provided great support and service throughout the entire process. The acted professionally and have done a good job in keeping the conveyances on both sides to act on their toes, and keeping myself informed on the state of affairs. I must admit I didn't have good impression on the estate agents due to experiences in the past. This has all changed after dealing with Franklyn James. They listened well and acted with integrity when dealing with the requests from myself and the buyer, and this is very refreshing to see. Adnan and George in the sales team deserve a special mention in the case. Due to the long completion process, the buyer was in an unfortunate position and had to move into temporary accommodation while waiting for the completion. As I can see, Franklyn James has provided good support to the buyer during the stressful period and their support no doubt make the difficult situation a bit easier. Adnan has done a really great job to help ease the process at later stage and get the completion over the line. Many thanks to Franklyn have and I highly recommend them to everyone looking to sell their properties in the Canary Wharf and the docklands area.