EN
Energy Ombudsman
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Very disappointed
Very disappointed. The ombudsman concluded BG gas was at fault. But all they did was direct BG gas to “attempt” to fix. That’s ridiculous. What’s the point of an ombudsman if they can not “force” the company to fix THEIR issue. Disappointed and wasted more time and do not feel as if the ombudsman / regulator really cares about enforcing service.