Affinity Water
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Poor support from Affinity Water, I need immediate solution for paying the bills.
So I moved to this property on 29th of June 2024. I received my first water bill on 25th of September and I had to pay £31 and £186 (Toal £217) for just 3 months. It is a studio apartment and I am living with my wife. This amount was ridiculous. There was no way for me to access the water meter as an engineer from Affinity water takes meter reading twice in a year so I didn’t have any starting reading. They estimated number and charged me this. Recently I received the bills from 25 September 2024 to 25th March 2025. Total bill is for this 6 months is £217. I contacted your live support and ask to deduct the amount I paid for the first bill from this bill. He reviewed my details and told me that yeah I can see that you’ve been using way less than the amount mentioned in the first bill. I am raising a ticket and we’ll review this bill, deduct the amount you paid extra, and get back to you soon. It might take a week to update it. Now I received the bill again, but the amount is same. Can someone please help me with that? I am not gonna pay this extra money that I haven’t used.