48 Mobile
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Good price but poor website
I changed to 48 a few days ago attracted by the excellent price. Stupidly, I didn’t take advantage of the ‘try before you buy’ option and changed my number to 48 straight away. The port took place within an hour and everything seemed fine until I tried to buy membership. The website wouldn’t accept payment on an AIB debit card. After about a dozen attempts the online help told me to get someone else to gift me the membership through their gift shop (which worked after about 4 further attempts). I subsequently discovered that using an android device worked while my iPhone didn’t. Everything seems to be OK now but I’m dreading the next time I have to pay them. The website is clunky and is littered with spelling and grammatical errors. Any company that can’t be bothered to write in correct English should be viewed with suspicion. If they skimp on this what other aspects of their service will not be up to scratch? I’m not expecting a work of literature or even a professional copywriting job, but surely they have someone on their staff who has leaving cert English? They advertise ‘4G’ but actually it’s LTE. Now I have my membership everything is working and the price is very good so I’m hoping my troubles are over and it was worth persevering.