American Water Resources
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Random price increase (or unfair one) for protection program
I signed up for water line protection program more than 1 year ago, and has paid $6.65/month. Without any notice, it suddenly jumped to more than $27 in Nov. 2024. After long time calling/complaining, American Water sent its representative to talk to me and promise to fix this for me including giving credit back to my account. I did see the price dropped to $6.65 in Dec. bill, but has not got credit back yet. What I did not expect was that the price went up again in January bill to even higher level, more than $35. I had to cancel the protection program a couple of days ago to prevent further wrong doing. [New Development] AWR representative called me on 1/17 to credit me back $27.71 for January charge as "courtesy". Fact is that AWR double-charged me for the same protection program ($27.71 and $7.97) for January. We will wait to see if I will get the credit later. However, AWR would not do anything with Nov charge of $27.71 because AWR said the promotion rate $6.65 ended after one year. I would like AWR to show me where in its original ad material it says the normal charge of $27.71 would be kick in after one year. If I knew that, I would not sign on the protection program.