EC
Economy Energy
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Awful after care and customer service
Awful after care and customer service. I’ve been told for months I’d receive a refund automatically for the 170 my account was in credit for after direct debits at my annual review, only to continually hear they now have ‘no time frame’ for processing refunds. They also have internal or external contact with the refunds department so there is no way of finding out when, if ever they are processing your refund.Whilst waiting for refund I was also charged a further direct debit despite no longer being a customer of theirs. Again to be told the money has no time frame to be refunded. Worst provider I’ve ever been with it’s been extremely disappointed in the service, and still waiting on my refund.