Wessex Water
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Ok so I'm old & disabled trying to keep…
Ok so I'm old & disabled trying to keep costs down , So filled in their on line form , I'm on my own all the form asks for are all the people in your house over 18 it does ask if you live alone . So phone up to see if there is a social tarrif , I said do you estimate bills ( I'm on their direct debit ) no she says , I said when checked the meter yrs ago there was a pile of dirt on it been there for yrs . So a few days later I get bill / letter I can't decipher the bill it's to complex but it says new charges £140 ,They then doubled my direct debit , at this point I gave up as I don't want to speak to their robot where you have to go through a hundred messages before you speak to a human ,And then you get the opposite of what you wanted ! Ok so WESSEX water for some reason water more information so if you don't or can't reply inside of 2 days your review is classed as fake ,spam or something else . Let's face it you wrote the review containing what or what did or did not happen but end up with with the standard office worker reply . And the fact that you pay for this but they give you that does not seem to come into it . They pay their bosses millions in bonuses while pumping raw sewage into rivers lakes ,canals and our coastlines then charge their customers more money when they get fined . People wonder where bird flue comes from but when all of their sources of fresh water are polluted with raw sewage it's hardly rocket science . If you have hundreds of emails like I do it's easy to miss an email not knowing you only have 2 days to reply and that in not replying your review is taken down ,This kind of practice seems to be a common event !