Primo Water
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A water delivery service that won't deliver you water...
Ever since ReadyRefesh merged with Primo Brands the service and customer support has been ABYSMAL to the point of absurdity. For the past month they were unable to organize their delivery routes to even get one scheduled delivery to our house. We had deliveries cancelled and rescheduled 3 times back to back. And keep in mind there was not notification or communication given till the end of the day on the scheduled delivery day. We would check the app throughout the day on the day of delivery and it would say the delivery was on the way, and toward the end of the day it would change to "delivery rescheduled." The reason given was route adjustment. My family had no dependable water the entire month and I was very upset and decided to cancel. When I go on the phone with an agent -- after a 45 minute hold -- they tried to talk me into accepting a small discount on a few bottles and waived delivery fees on the next delivery. I reluctantly accepted the offer, more out of a morbid curiosity to see if they could even make good on a delivery at all. What do you know, they missed the next delivery too. And the following week when they finally made good on a delivery, the delivery fee was still in effect. Diabolical business tactic, apply your good faith apology discounts to a delivery, cancel the delivery, and then poof -- no discount. So done with this service of this company. The fact that the the social media accounts of the brand and new CEO have comments turned off should tell you something.