SriLankan Airlines Official
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Finally got my refund after 12 months - here's how....
After waiting for 12 months for a refund for flights cancelled by SriLankan Airlines in March 2020 due to Covid, I have today FINALLY received my refund. I experienced serial 'fobbing off' emails similar to the experience of other reviewers, and had threatened legal action, small claims court, copied letters to the Sri Lankan High Commissioner, etc, - but it took a chance recommendation of a website called Resolver by Martin Lewis of MoneySavingExpert before I got anywhere. I heartily recommend it to all you others still waiting - Resolver provided templates with all the correct legislation to quote, and after just one email I was in correspondence with a named customer service representative at SriLankan, who sorted out the refund in a couple of weeks. Good luck to everyone!