Macros
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Updated system equals downgraded Macros
Sadly since they changed their system late 2023, everything is terrible. I was a loyal subscriber getting 15 meals a week then they "updated". I had no access to my account for 3 weeks. To stop getting random meals, I had to try to contact customer service who didn't get back to me until email number 3. We had a cyclone and they changed my delivery day to arrive the day of the cyclone. They didn't take my word for that and I had to wait while they contacted their delivery service to check whether the order would come! The ordering process has now changed and is really overly complicated. To order 3 juices worth $12.5p I had to add a 2nd package which would be delivered on a different day! Of course no juice arrived for 2 weeks and when I had to follow it up I was told the orders were cancelled somehow. They offered me a new delivery plus 3 more free juices but yep, that didn't come either. I emailed for a refund. I'll not be holding my breath waiting for that to arrive. Needless to say I have cancelled my subscription and will try a different company. Such a shame that a fantastic company with great food fell victim to a failed system upscale.