Zero customer service, worse sales team
Zero customer service, worse sales team Approached Dell sales team for advice on purchasing an identical computer one bought the year before. Informed this one was no longer available (although it later turned out it was) Was then sent a link to a computer to purchase which was identified as the same performance as the previous one. I was not advised of any changes which should be considered, but was told I could if I wanted to. I took the link at face value, as it could be personalised and assumed it would be as they profess to be "Excellent" and I'd provided such specific requirements. The computers were nothing like the one previously purchased, totally underpowered. When I approached the sales team and customer service, was told it was my problem and tough, despite offering to pay for any upgrade or changes to be made to the machine to make it perform as required. A different sales team then had the audacity to call me to sell me more computers. I will never purchase from Dell again.