e-FOOD
View company profile →
No refunds even if the restaurant cancels the order
Ordered from a restaurant, and paid for the order, however the restaurant after 2-3 mins replied that they would not fulfill the order. I received an email from e-food that they will refund the money in the following days, it is over a month now that I am checking my bank account and there is no refund. Talked to customer support and they told me that its not up to them its up to the bank and I should research this with the bank!!! This is totally unprofessional and waste of my time, they should resolve the issue and not me chasing my money... But the most important thing is that they should not charge before the restaurant accepts the order!!! This way now, you think you have received the money back as they promissed and you forget about it. If you dont chase it, you lose your money!!!