KIA
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£3,500 LOST DUE TO KIA LACK OF ASSISTANCE
£3,500 LOST DUE TO KIA ASSISTANCE UTTER LACK OF SUPPORT OR URGENCY Kia Assistance EUROPE just cost me £2,000 in cancelled accommodation and will cost me a further £1,000 in alternative accommodation because they could not be bothered getting a £100 water pump for a two year old Kia Sportage when the pump fractured while we were in France. They also did nothing to find us a replacement hire car (£500) and misled us for ten days about when the water pump would be delivered - and after ten days they still can not provide a date for delivery of the part or repair of the car. I, therefore, contacted a main Kia dealer in the U.K. and I am having the part flown over and delivered in three days. Despite knowing we needed urgent assistance, that my husband is severely disabled and the size of the damages we would incur from the very beginning if we were delayed - Kia Assistance DID NOTHING TO HELP AND CAUSED AROUND £3,500 IN DAMAGES WHEN THERE WAS CLEARLY A PROBLEM OBTAINING THE PART IN MAINLAND EUROPE IT APPEARS ONE PHONE CALL TO THE U.K. TO FIND A £100 PART AND GET IT DELIVERED QUICKLY IS APPARENTLY BEYOND THE CAPABILITY OF KIA ASSISTANCE I AM POSTING THIS ON EVERY SOCIAL MEDIA SITE I KNOW - PERHAPS PEOPLE WILL BEGIN TO INVESTIGATE THE UTTER LACK OF COMMITMENT TO THIS MUCH LAUDED SEVEN YEAR WARRANTY WHICH KIA USE TO DRAW IN THE UNWARY I CAN’T SIGN OFF WITH BEST WISHES - CLEARLY