DCG Stores
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I wish I could give zero stars. Wasted Money!
I wish I could give zero stars. Do yourself a favor and steer clear of this company. I bought two futon covers that are hard as a rock. After two weeks I would have preferred to have my old ones back. I was in an accident in Kenya and lost the use of my right arm, when I got home I couldn't go upstairs to our bedroom and needed something comfortable to recuperate. My vocal cords were also paralyzed so I couldn't call. Several emails later, nothing but excuses. Email to DCG "My initial issue with the mattress is that you did not show this white shoelace looking string that actually is how the 'tuft' was PULLED into a 'tuft'. It is NOT upholstered as your website indicates and this is not as 'pictured'. Yes, I am aware it is not a photograph, but a drawing. This string is not shown in the drawing. If you wanted to "give customers an idea of how the mattress is constructed" this string should have been shown. From the DCG website: "All-over print allows the cover to be used and displayed on all sides" Not with that string sticking up...what keeps it from getting pulled or snagged with use? It doesn't even match the material! 'Tufted futon cover for a clean luxury upholstered look' That's laughable. Now the pillows: The 'thread' is plastic and looks like fishing line. It is obvious they were sewn on three sides and the third was shipped closed with this plastic thread that is sticking up and a tangled mess. You could put an eye out if you put your head on it! There's no way to cut it without the whole side coming apart. Also, the design on the material is not centered and you can FEEL and SEE the lumps in them through the material. This is some of the shoddiest, haphazard, workmanship I have ever seen. I've had to order REAL covers for them because they can't be used without them." The customer service comments have got to be written by their own employees.