Superdrug Online Doctor
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Online good, in store not so good…
The online service was good and efficient, but when I actually went to collect my order, the service wasn’t so good. I looked online to see when the nominated branch (Holloway Road) I had chosen to collect my order was open, and it said the store I chose was open on Sunday. When I got there though, although the store was open, the pharmacy counter was not, so I couldn’t collect my order. The staff member I approached on the shop floor to ask about it brusquely told me to come back on Monday. I went back on the Monday, arriving at around 12.50, only to find the pharmacy counter was shut for lunch, with a sign saying it was closed for lunch until 13.05. I waited around, and it finally opened at around 13.07, so I’d waited for nearly 20 minutes to collect my order, which wasn’t ideal and wasn’t very convenient.