Justhost
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TERRIBLE! - You have let me down.
I first joined JustHost in 2010 and their server was amazing. Over the years, it has been steadily going downhill and I have to admit that I can’t take it anymore.. As a freelance graphic designer, I build and host some of my clients sites. Over the last year alone, I have lost 3 sites (completely), even the back-ups were affected. Although they have their WordPress Tools panel, it hardly works and as if by magic, every time i try to access the WP tools and update or service the sites, I can’t do it and guess what? My hosting account has been hacked (once again!!!!!) I have contacted their tech support countless times and wasted so many hours (UNPAID!!) just hanging there whilst they try to ‘fix’ the issues. One time, they even managed to totally wipe all my data!… Obviously washed their hands off it. The latest: I tried once again to access the WP tools to update my sites as I have been notified about some plug-in updates, Guess what?… the WP tools access is not responding and the following day, my account has been hacked as if by magic… I contact tech support right away and its always the same story: We have blocked your account because you have malware. Well guess what? I know and I have been trying to fix this BEFORE getting hacked (this is why you get updates by the way, to stay on top) The best bit: We can fix this for you for $50 per site per month!… but don’t worry, we’ll give you a discount for multi-sites….(oh, did I forget to say that this service is usually $70?) Guess what?! Forget about your multisite discount, forget about your crappy tech support. Enough is enough, is this how you look after loyal customers?? You have failed me MANY times over the last 3 or 4 years and I stayed with you, giving you the benefit of the doubt but this has now severely affected my business and I can’t take it anymore. JustHost, you were good, once; but now, you are just dreadful. You have just lost a faithful customer.