Michaels Stores
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Customer service is A JOKE
I had placed an online order and I had a store credit (from an ONLINE ORDER). The website is TERRIBLE and wasn't accepting the credit. I thought it was because I was trying to do it from my phone so My Husband tried it from the computer, it STILL didn't work so He started an online chat with a representative of Michael's who said to just proceed, it would come off at the end. It didn't. My Husband called Michaels customer service to try to straighten it out. This was over an $80 order. The customer service lady told Him that the credit could only be used in the store that we got the credit from (even though it was a delivered online order NOT from this store). My Husband asked Her to cancel the order then and She just said "OK, ty for calling customer service". The order was NEVER canceled. I tried to cancel it on the email confirmation order page and... What do you know... That didn't work either!! I have spent hundreds if not thousands of dollars at this store and They are ALWAYS screwing up my orders. I'm done, don't shop here unless you want to WASTE your time and money!