Carolina Cabin Rentals
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The location was great
The location was great. The house was good. BUT the communication was lacking. This is an email we sent them on AirBNB a day after we left the house and it has been three weeks and we have yet to hear back from them Thank you for a good week, I wanted to write to you with some concerns about our stay. I decided to enjoy the last two days of my vacation as much as I could and not contact you again while we were there. As you know there were things that we were very dissapointed in and this is why... When we started looking for places to stay back in January we had multiple things on our list that we were looking for and your cabin met all of our needs. The reason for our trip was to celebrate our moms 60th birthday. Three families were coming together to celebrate. My mom really wanted a grill to for a BBQ. Which yall had. But when we got there...it was disgusting. And Andrew (my husband) took 45 minutes to an hour to clean it. He said it was one of the worst grills he has ever seen. Which was disappointing. We also wanted a hot tub. Which your place had but it was dirty when we got there. And we are not even sure it had been serviced in between stays. I know now I should have taken a picture and reported it right away but this is the first time I have stayed with a hot tub. It just was not very clean and the water level was low. I asked multiple times about the water level and it was not until Wednesday that I heard back that I was able to add water to it. With no mention of a hose on site so I used a pot from the kitchen to make several trips to and from the hot tub to fill it up. When we mentioned the bubbles (which yall said were normal) to Kevin he said they were not normal and it needed to be serviced. Which he did and they went away. Which again tells us that it was not serviced in between visits. Which is disgusting. Third we were really excited about the outside living area. One of the things we were looking forward to being from Texas was sitting outside in the cool Temps and enjoying the mountain air. When we got there it looked as if the furniture or picnic table had not been wiped down in a very long time. The wipes we used were black after we wiped everything down. Also the outside furniture needs a serious update. It was in no way comfortable to sit in. Also the fireplace did not work. We tried to get it to work and spent quite sometime working on it. I mentioned this to you on Monday morning and it was n9t until Wednesday night that someone came out to fix the situation. That meant more than half of our vacation was gone and we had not been able to enjoy the fireplace outside. Fourth. The firepit! It clearly states in your listing that there is an outside gas fireplace AND a fire pit that we can purchase wood for. Why would we need to purchase fire wood for a gas fireplace. When Kevin came we asked him about it and he said there use to be a portable firepit That was no longer there. Which was very disaapointing. One because we were bought and brought ingredients for smores and little kids who were excited to make them over a campfire. And two because we were told it was there. Then we looked and looked and looked and looked multiple times (using up our vacation) to look for a.firepit that was advertised that was not there. And then we mentuoned it over and over and over again yall told us it was the gas fireplace that that was talking about. Which was not true. Disappointing. Fifth! Half of the TVs did not work. We were only able to get half of them to work and we spent quite a while with to no avail on the others. And the one on the patios remote did not work. We were only able to change channels from the box. Sixth. There was no internet in the extra guest house. This would have been nice to know. We were looking forward to doing a movie night in there with the grandkids and their grandma but because we were not able to use our laptop's internet or use the TV which did not work we were not able to do that activity. There was a DVD player but unfortunately we did not have any dvds for movie night. My mom who stayed in there was never able to use any of her devices when she was there in the evening either. SAD. Also...just so you are aware...in front of the guest house when it rains the front porch fills up with mud. That might be something you need to repair and look into. We loved Beech Mountain but we are not sure if we would stay at the Stettin House again or even any of the properties from Carolina Cabin Rentals. We paid a lot of money and I feel like a lot of my vacation was spent with communicating back and forth with you guys and nothing really being done about it until after the third or fourth time asking. Honestly, nothing was fixed until after the 4th day we were there. And now we are heading home from our trip and there are still things on that list that we never got. For example the firepit.