Travelocity
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They can’t handle problems
Made airline reservations in Feb 2018 for travel in Aug 2018. I never use my middle name or initial, so just used my first and last name on the reservations. My passport, however, does include my middle initial and friends told me that would be an issue. In Apr 2018, I contacted both the airline and Travelocity. They both assured me there would be no problem. Contacted both again in May and June. Same story - it isn’t a problem; don’t worry. Last week I had my confirmation interview with TSA for Global Entry and the TSA officer told it would be a MAJOR problem and i wouldn’t be allowed to board. Contacted the airline again. They finally got back to me today said to have Travelocity handle it. I just spent 2-1/2 hours on the phone with Travelocity. They now tell me that JetBlue is affiliated with one leg of my flight and they don’t allow name changes. My only recourse was to cancel the original flight and rebook a new one. Because I am now one month from travel, this rebooking cost me an extra $620. If Travelocity had been able to take care of this back in April, there would have been no or at least a very minor change in the cost. I explained this to the Travelocity supervisor who said he was sorry and could send me a $50. coupon. I told him that was a far cry from $620. and that I will not be using Travelocity or Expedia ever again. Yes, it was my fault in the beginning as I wasn’t aware of the name issue. But had they taken care of it when I first asked, it would have much less costly both in time and money. Never again!