SilkFred
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Fantastic customer service
I ordered 2 of the same dresses by mistake - contacted customer service and they replied within 20 minutes, totally understood the issue without needing clarification and going through the arduous process some others make you do, and tried to cancel the dress. As they use independent designers, unfortunately 2 dresses showed up (the letty tie shoulder midaxi dress is fabulous btw) and I had a text the next day saying they had already processed a refund! From start to finish, super efficient, pre-emptive, friendly and accommodating. I’ve had such a good experience I would not hesitate to use again, and will recommend to my friends
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