Direct Freight Express
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Started worryingly, ended wonderfully.
I just received a parcel couriered by Direct Freight Express. Delivery was fairly prompt despite the delay caused by tracking down the parcel. I have to say the email contact from the company and their tracking website were wonderful. Notifications received anytime anything happened to the package. The link in the email that takes you to tracking is also brilliant with easy to understand tracking information and a contact number on the top right that actually let me speak with a real person without having to wait long at all. The telephone service people were amazingly helpful and friendly and arranged then rearranged for my parcel to come when it suited me. The delivery driver actually followed instructions perfectly and even left my parcel safely in a way no other delivery ever has that lets me open my door without the parcel blocking my exit (I was so impressed by this seemingly simple action that actually requires forethought and brain cells). One star deducted for the first attempted delivery that I somehow completely missed even though I was home and no “we missed you” card to be found.