Pure Electric UK
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Pure Air 3 Repair
I bought the Pure Air 3 just over 3 months ago, I needed to take the front wheel off, however the wheel nut was on ridiculously tight, after over 2 hours of trying everything, it got the point of rounding the nut, I contacted Pure who advised I could send it back to them which would take approx 3 weeks, or arrange repair locally and they would cover the cost, I went down the local repair route, could they get it off.... no. Broken torx, broken drill bit, 3 hours work and they managed to get part of nut out making it still useable, just. I contacted Pure back, without question they refunded the repair costs, I required a new bolt to make 100% safe, however the bolt does not come seperate so they sent a new wheel, I messaged Edward Morrell throughout who was amazing, honestly, he replied within 24 hours, if he needed to speak to the workshop, he'd message to keep me updated, the customer service was amazing, Edward defiantly deserves some reconginiton, yes, it was clearly a fault Pure side so they should resolve, but Edward made it so easy, I was initially skeptical upon reading repair reviews, but I couldn't have asked for anything more. Edward you the man !!!