Princess Cruises
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Needs overhaul
First - the staff on board the ship are terrific! I hold nothing against any of them. It is the booking, the website, the app - and finally, not being able to use their survey in time. I just tried to give a good rating for all the onboard staff and the survey "expired." I suppose they don't care about people who have to work for a living - return from a cruise and don't have free time to immediately sit down and complete a survey. Everything with Princess is rush-rush-rush. If you're looking to relax, this is not the cruise for you. We had to hurry up and book this, book that, hurry to get in line only to wait. Hurry up at each excursion, then hurry up and wait for your bus, for your tender, etc. Hurry up and wait. The pace was ridiculous and the time at each excursion was very short. Again - staff onboard were wonderful. It's the behind the scenes - the organization with the meals, reservations, the app is horrible, the website is terrible, payments are difficult to follow. It's the administration that needs a lot of overhaul - along with the web and phone applications. I can't say I'll ever sail with Princess again.