Sonic Dental
View company profile →
Excellent customer service
I’ve been using the Sonic Dental Spa Pro since August 2024, and it has exceeded my expectations. When it arrived promptly, I was thrilled to start using it alongside my Invisalign treatment. The Sonic Spa Pro effectively cleans my aligners and eliminates odors, significantly enhancing my daily dental routine. I love how fresh and clean it keeps my aligners. However, after three months of regular use, it unexpectedly stopped working, which was disappointing given its initial performance. Fortunately, the product comes with a 12-month manufacturer warranty. I reached out to customer service and was assisted by Ava, who was incredibly kind and efficient. Ava responded quickly and helped me navigate the replacement process, resolving my issue within 24 hours. She even provided an alternative solution using sonic dental cleaning tablets while I waited for my replacement. Ava reassured me that my new unit would arrive shortly once they had stock available. Initially, I considered asking for a refund due to my concerns about continuing my Invisalign treatment, but Ava’s support put my mind at ease. After a week, I received my replacement, and it works perfectly. I want to extend my gratitude to Ava for her exceptional assistance. I truly appreciate her help and the outstanding service provided. Thank you!