Sinsay
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Extremely Disappointed
Extremely Disappointed – Package Lost, No Real Solution Offered I placed an order on June 6th with the expectation that it would arrive by June 16th - 24th. However, the delivery service informed me that the package was never even sent by Sinsay. On the other hand, Sinsay claimed they had shipped it, only to later mark the package as "lost." Instead of taking responsibility and re-sending the order at their expense I was told to re-order everything myself — now with added shipping costs of 14 KM (I placed my order as it was a Sale at the time and shipping was 3 KM) and another three weeks of waiting. As a "gesture of goodwill," they offered me a discount code, which I had no intention of using as I do not believe them anymore. I deleted my account and will not be shopping with Sinsay online again. Their handling of the situation was completely unprofessional and disappointing. I lost both time and trust, all due to an error that was not my fault. Would not recommend shopping online when they have Sale period. (BiH)