Hawaiian Airlines
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Refuses to reimburse monies paid for refundable tickets
On 2/23/2020, my wife and I booked two round trip tickets from Honolulu to Kailua-Kona for 4/12/20 and returning 4/15/2020 as part of a Hawaiian Airlines / Hawaiian Holidays package. In March 2020, the hotel part of the package notified us that they were no longer accepting check-ins. We cancelled the airline tickets on 03/13/2020 and Hawaiian Airlines gave us a travel credit of $227.72. On 8/13/2022, we called Hawaiian Airlines paid an extra $100.28 on top of the travel credit to buy two tickets that the ticket agent said wege "refundable" for a round trip 9/14/22 flight from Honolulu to Kailua-Kona. Due to time constraints we had to cancel that reservation. Hawaiian Airlines now says that we have two $164 travel credits apiece. Now Hawaiian Airlines will not reimburse us the $100.28 that we paid extra for "refundable" tickets. Nor will they allow one of us to "transfer" one of the $164 travel credits to one spouse.