Mobile Vikings
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Ok when it works, otherwise inexistent and aggressive support
One day, a technician showed up to install an optic cable — without us asking for anything. Since then, we’ve had frequent disconnections. We contacted support (which is extremely difficult to reach). They eventually sent a technician, who told us the newly installed cable was faulty, and that we were responsible for replacing it because it’s on private property. We decided to live with the interruptions since they didn’t last too long. Later, they contacted us again to “upgrade” us to fiber — once again, we hadn’t asked for anything. A technician came, cut the copper line, and left. The internet no longer works. That same technician admitted both cables had been connected, which may have caused the disconnections in the first place — and then left without even testing the connection. I then spent an hour on the phone with support. The first call was put on hold and eventually dropped. On the second call, I got someone aggressive who kept insisting the internet was working — it obviously wasn’t. In short, two technicians managed to cut off my internet entirely. I work from home three days a week as a software developer, so this is not a minor inconvenience — it’s a disaster. I’ll most likely switch back to Proximus or another provider that takes support seriously.