Thomas Cook Airlines
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Absolutely appalling Company to Fly…
Absolutely appalling Company to Fly with! I prebooked Extra leg room at £65 each for my Wife and myself only to be told 30 mins before boarding that the Seats were double booked and we had to move to normal Seats. It has taken an online Complaints form, and a telephone call to find out that they never received my complaint for a refund, Despite them saying I should wait 28 days before contacting them again! The entertainment system didn’t work in my Seat either, so it was a 10 hour flight without any entertainment at all! Then on our return to Manchester my Suitcase was damaged beyond repair and it has cost us €27 plus £15 Bank charges to receive a replacement one , as they use a German Company who only accept Bank Payments for goods, NO Credit Card payments ! Hence the £15 Bank Charges!